Refund Policy for [Oliver’s Gluten Free World]
Effective Date: [01.11.2024]
At Oliver’s Gluten Free World, we strive to provide our users with high-quality gluten-free recipes and premium features. We understand that situations may arise where you may wish to request a refund. Please review our refund policy below:
1. Refund Eligibility
Refunds are available for premium features purchased within the App under the following circumstances:
- If you encounter technical issues that prevent you from accessing the purchased features and have not been able to resolve them through customer support.
- If you believe that the premium content does not match the description provided at the time of purchase.
2. Requesting a Refund
To request a refund, please contact our customer support team at the email address provided: [email protected]. Include the following information in your request:
- Your account information (name and email)
- Details of the purchase (date, amount, and description of the premium feature)
- A brief explanation of the reason for the refund request
3. Refund Processing
Once we receive your refund request, we will review it within maximum [30] business days. If approved, your refund will be processed to your original payment method. Please note that it may take several days for the refund to appear in your account, depending on your financial institution.
4. Non-Refundable Items
Please note that certain purchases may be non-refundable, including:
- Subscriptions that have already been partially or fully utilized.
- Payments for direct questions to the chef once the service has been rendered.
5. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy in the App. We encourage you to review this policy periodically to stay informed about our refund practices.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact our customer support team via the email [email protected]